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Initiating and Growing a Zero Outage Culture

In: Zero Outage

Author

Listed:
  • Stephan Kasulke

    (T-Systems International GmbH)

  • Jasmin Bensch

    (T-Systems International GmbH)

Abstract

Zusammenfassung Successfully and permanently integrating a commitment to quality into a corporate culture requires this concept to be the focus of the company’s value system. Every part of the company – without exception – is affected. The key is utilizing the human resources department as a hub for spreading the new culture throughout all of the other divisions. If quality is firmly anchored in the culture as a major criterion as early as the recruitment process, and additionally figures into compensation models, career planning and employee evaluations, the corresponding standards and values will cascade throughout the entire organization. The following chapter describes how a Zero Outage culture can be established and what is needed to do that.

Suggested Citation

  • Stephan Kasulke & Jasmin Bensch, 2017. "Initiating and Growing a Zero Outage Culture," Management for Professionals, in: Zero Outage, chapter 15, pages 131-148, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-53739-9_15
    DOI: 10.1007/978-3-319-53739-9_15
    as

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