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Partner and Supplier Management: Achieving Success Together

In: Zero Outage

Author

Listed:
  • Stephan Kasulke

    (T-Systems International GmbH)

  • Jasmin Bensch

    (T-Systems International GmbH)

Abstract

Zusammenfassung A chain is only as strong as its weakest link. This old saying applies everywhere – even in telecommunications and IT. And in these areas, different parties tend to be involved because no telecommunications or IT provider can offer a complex service with all subcomponents from its own in-house production. Thus, this book has presented mostly internal measures designed to increase customer satisfaction.

Suggested Citation

  • Stephan Kasulke & Jasmin Bensch, 2017. "Partner and Supplier Management: Achieving Success Together," Management for Professionals, in: Zero Outage, chapter 14, pages 125-129, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-53739-9_14
    DOI: 10.1007/978-3-319-53739-9_14
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