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Business Continuity Management: Managing Crises Successfully

In: Zero Outage

Author

Listed:
  • Stephan Kasulke

    (T-Systems International GmbH)

  • Jasmin Bensch

    (T-Systems International GmbH)

Abstract

Zusammenfassung What service providers call business continuity management (BCM) their customers often call service continuity management: avoiding unexpected disruptions and ensuring the availability of critical services at all times. If disaster strikes, strategies and procedures should be in place to ensure that these services can still be accessed and used. The first question is: how exactly do you ensure the continued availability of key services?

Suggested Citation

  • Stephan Kasulke & Jasmin Bensch, 2017. "Business Continuity Management: Managing Crises Successfully," Management for Professionals, in: Zero Outage, chapter 13, pages 121-124, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-53739-9_13
    DOI: 10.1007/978-3-319-53739-9_13
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