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Mediation Techniques

In: Conflict Management

Author

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  • Stephan Proksch

Abstract

This chapter describes the mechanisms which lead to conflict escalations and the forms of communication that contribute to them. I also explain which techniques you can, on the other hand, use to defuse conflicts: paraphrasing, active listening, I-messages, meta-dialogue, goal orientation, feedback, change of perspective and reformulation. I describe the characteristics of these techniques and explain when they can be employed. In the process, I distinguish between non-transformative and transformative techniques. To conclude, I describe an important prerequisite for correct utilisation of the techniques: emotional intelligence.

Suggested Citation

  • Stephan Proksch, 2016. "Mediation Techniques," Management for Professionals, in: Conflict Management, chapter 5, pages 57-67, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-31885-1_5
    DOI: 10.1007/978-3-319-31885-1_5
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