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Successful Reorganisation (I): Systemic Change Frameworks

In: Customer Value Generation in Banking

Author

Listed:
  • Stefanie Auge-Dickhut

    (Swiss Institute for Financial Education)

  • Bernhard Koye

    (Swiss Institute for Financial Education)

  • Axel Liebetrau

    (BIG - Banking Innovation Group GmbH)

Abstract

In the previous chapters we described who the customers are and what they expect from their bank in the future. Naturally, the question now arises: How can banks meet these external demands internally? Convincing large organisations to change is always a difficult subject. By now change management has become a specialist field in itself, and countless books are concerned with its theoretical and practical aspects.

Suggested Citation

  • Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau, 2016. "Successful Reorganisation (I): Systemic Change Frameworks," Management for Professionals, in: Customer Value Generation in Banking, edition 127, chapter 8, pages 145-155, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-19938-2_8
    DOI: 10.1007/978-3-319-19938-2_8
    as

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