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Management Tools

In: Customer Value Generation in Banking

Author

Listed:
  • Stefanie Auge-Dickhut

    (Swiss Institute for Financial Education)

  • Bernhard Koye

    (Swiss Institute for Financial Education)

  • Axel Liebetrau

    (BIG - Banking Innovation Group GmbH)

Abstract

It is clear from the previous chapters that only a rigorous examination and reorientation of services and business models towards the digital age will enable future success potential beyond the next couple of years. Tools suited to the digital age are required for this purpose, and that is the subject of this chapter. Business management instruments that allow firms to detect trends that are relevant to success and to derive the right consequences for their own business model, will first be shown in their classic form, before being expanded by the dimensions that are necessary for the successful analysis of the trends of the digital age.

Suggested Citation

  • Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau, 2016. "Management Tools," Management for Professionals, in: Customer Value Generation in Banking, edition 127, chapter 5, pages 67-90, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-19938-2_5
    DOI: 10.1007/978-3-319-19938-2_5
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