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Evidence-Based Business Process Management: Using Digital Opportunities to Drive Organizational Innovation

In: BPM - Driving Innovation in a Digital World

Author

Listed:
  • Jan Recker

    (Queensland University of Technology)

Abstract

Process improvement and innovation are risky endeavors, like swimming in unknown waters. In this chapter, I will discuss how process innovation through BPM can benefit from Research-as-a-Service, that is, from the application of research concepts in the processes of BPM projects. A further subject will be how innovations can be converted from confidence-based to evidence-based models due to affordances of digital infrastructures such as large-scale enterprise software or social media. I will introduce the relevant concepts, provide illustrations for digital capabilities that allow for innovation, and share a number of key takeaway lessons for how organizations can innovate on the basis of digital opportunities and principles of evidence-based BPM: the foundation of all process decisions in facts rather than fiction.

Suggested Citation

  • Jan Recker, 2015. "Evidence-Based Business Process Management: Using Digital Opportunities to Drive Organizational Innovation," Management for Professionals, in: Jan vom Brocke & Theresa Schmiedel (ed.), BPM - Driving Innovation in a Digital World, edition 127, pages 129-143, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-14430-6_9
    DOI: 10.1007/978-3-319-14430-6_9
    as

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