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Solution Realization

In: Customer Success Management

Author

Listed:
  • Michael Kleinaltenkamp

    (Freie Universität Berlin)

  • Katharina Prohl-Schwenke

    (Customer Success Academy)

  • Laura Elgeti

    (Customer Success Academy)

Abstract

Customer success can be achieved only if a solution is actually realized. Accordingly, this chapter shows how providers can help customers to do so by familiarizing them with related products and services, as well as installing and implementing them at the customer firm. This solution realization comprises thus two fields of activities: onboarding and solution adaptation. In these processes, the internal handoff from the sales team to the customer success team is the most critical stage to ensure a seamless onboarding experience of the customer.

Suggested Citation

  • Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Solution Realization," Management for Professionals, in: Customer Success Management, chapter 5, pages 39-43, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-031-26178-7_5
    DOI: 10.1007/978-3-031-26178-7_5
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