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Customer Focus

In: From Industry 4.0 to Quality 4.0

Author

Listed:
  • Timothy Adesanya Ibidapo

Abstract

Reflecting back on the earlier days of the ground zero of quality (Quality 0.0) and its evolving trend to Quality 4.0 (Table 7.1.) in the twenty-first century gives the opportunity of appreciating how much humanity has appreciated and benefitted from quality management. The people of the world have been extremely blessed with quality management benefits in various ways – industrial growth and development, healthcare, water supply, food safety, transportation, environmental management, and facing pandemic challenges as witnessed particularly in the year 2020 to the early parts of 2021.

Suggested Citation

  • Timothy Adesanya Ibidapo, 2022. "Customer Focus," Management for Professionals, in: From Industry 4.0 to Quality 4.0, chapter 14, pages 309-332, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-031-04192-1_14
    DOI: 10.1007/978-3-031-04192-1_14
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