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Quality Tools and Techniques

In: From Industry 4.0 to Quality 4.0

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  • Timothy Adesanya Ibidapo

Abstract

Continuous improvement is one of the most critical aspects of quality management, on which the long-term health of most organizations depends, hence the need for organizations to commit to it. Quality management (QM) is in itself viewed broadly from various perspectives by different authors. For example, Dean and Bowell [5] see QM as consisting of a comprehensive organizational philosophy which is embodied in the principles, practices, and techniques that strive to effectively meet customer specifications, needs, expectations, and requirements (SNEaR). Sitkin et al. [24] view the principles of QM from the perspectives of customer satisfaction, continuous improvement, and system

Suggested Citation

  • Timothy Adesanya Ibidapo, 2022. "Quality Tools and Techniques," Management for Professionals, in: From Industry 4.0 to Quality 4.0, chapter 11, pages 251-271, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-031-04192-1_11
    DOI: 10.1007/978-3-031-04192-1_11
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