IDEAS home Printed from https://ideas.repec.org/h/spr/mgmchp/978-3-030-91727-2_9.html
   My bibliography  Save this book chapter

Crisis Management in the Public Sector in Times of COVID-19: Insights from Peru

In: Crisis Management for Small and Medium-Sized Enterprises (SMEs)

Author

Listed:
  • Susanne Durst

    (Tallinn University of Technology)

  • Mariano Martin Genaro Palacios Acuache
  • Wolfgang Gerstlberger

    (Tallinn University of Technology)

Abstract

Crises have become a permanent part of the everyday life of organizations, and quick and decisive responses to them are crucial. This applies to public sector organizations in particular given their role in society. Taking the COVID-19 pandemic as a starting point, this empirical study investigates how smaller Peruvian public sector organizations have been coping with COVID-19 so far. Based on an exploratory qualitative research design, a series of semi-structured interviews were conducted with employees from small Peruvian public sector organizations. In addition to insight into the organizations’ measures and responses to addressing the crisis, the chapter provides insights into the role of crisis management and other related approaches in the organizations. Given the lack of research, this chapter contributes to the underdeveloped study of crisis management in Latin America in general and the practice of crisis management in the public sector. The findings presented in this chapter have not only implications for the leadership of small public organizations but also implications for policymakers and their immediate and forthcoming actions and approaches regarding crisis management.

Suggested Citation

  • Susanne Durst & Mariano Martin Genaro Palacios Acuache & Wolfgang Gerstlberger, 2022. "Crisis Management in the Public Sector in Times of COVID-19: Insights from Peru," Management for Professionals, in: Susanne Durst & Thomas Henschel (ed.), Crisis Management for Small and Medium-Sized Enterprises (SMEs), pages 119-140, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-91727-2_9
    DOI: 10.1007/978-3-030-91727-2_9
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:mgmchp:978-3-030-91727-2_9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.