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Fundamentals of Industrial Service Management

In: Managing Industrial Services

Author

Listed:
  • Thomas Friedli

    (University of St.Gallen)

  • Philipp Osterrieder

    (University of St.Gallen)

  • Christoph Tienken

    (University of St.Gallen)

Abstract

Managing industrial services holds several challenges arising from the interdependencies and, even more, the possible trade-offs with the traditional goods-centric business and the legacy organization of a manufacturing company. The main challenges include conflicts between the product and service department and that service management requires more structure and sound processes. Consequently, manufacturers must professionalize their industrial service management. The purpose of the book at hand is to support manufacturing companies in this endeavor, so we developed a management framework consisting of the most important parts of a professional service business. The tripartite framework described in this chapter serves as a guide for practitioners and the readers of the book likewise.

Suggested Citation

  • Thomas Friedli & Philipp Osterrieder & Christoph Tienken, 2021. "Fundamentals of Industrial Service Management," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 15-29, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-72728-4_3
    DOI: 10.1007/978-3-030-72728-4_3
    as

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