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Adaptive Service: Digital Service Platform and the Service Crowd Community

In: Managing Industrial Services

Author

Listed:
  • Jost J. Bendel

    (Schindler Management Ltd.)

  • Matthias Schiller

    (Schindler Management Ltd.)

Abstract

This contribution of Schindler, a leading producer of elevators, escalators, and moving walkways, introduces the concept of adaptive service. While many manufacturers have embarked on a digitalization journey, full digitalization still seems far away—and, potentially, not even desirable. Instead, the know-how of service technicians is still a crucial part of excellent service. Schindler’s adaptive service concept leverages the best from the offline and online world. This chapter explains the technical mechanisms behind adaptive service, as well as its unique value proposition.

Suggested Citation

  • Jost J. Bendel & Matthias Schiller, 2021. "Adaptive Service: Digital Service Platform and the Service Crowd Community," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 159-172, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-72728-4_13
    DOI: 10.1007/978-3-030-72728-4_13
    as

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