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Industrial Smart Services Facilitated by the Heidelberg Cloud

In: Managing Industrial Services

Author

Listed:
  • Tom Oelsner

    (Heidelberg Digital Unit)

Abstract

This chapter describes how Heidelberger Druckmaschinen, the leading manufacturer of sheetfed offset printing presses, succeeded with providing smart services. The evolution of Heidelberg’s service business is described, before zooming in on new business models enabled by the firm’s Industrial Internet of Things enabled solution, the Heidelberg Cloud. A detailed explanation of the network effects at work is provided, before detailing the mechanics of a successful subscription business model. Finally, Heidelberg’s digital service portfolio is introduced, and the overall customer value proposition is explained.

Suggested Citation

  • Tom Oelsner, 2021. "Industrial Smart Services Facilitated by the Heidelberg Cloud," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 147-158, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-72728-4_12
    DOI: 10.1007/978-3-030-72728-4_12
    as

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