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Process Mapping

In: The Lean Healthcare Handbook

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  • Thomas Pyzdek

    (The Pyzdek Institute)

Abstract

Process maps are used to make processes visible. You have already seen some process maps earlier in this book, for example, spaghetti charts and 5S diagrams. In this chapter we will show you additional process maps that can be used to create different views of what happens within a process. The information can be used to help you better understand how the process creates and delivers customer value.

Suggested Citation

  • Thomas Pyzdek, 2021. "Process Mapping," Management for Professionals, in: The Lean Healthcare Handbook, edition 2, chapter 10, pages 121-132, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-69901-7_10
    DOI: 10.1007/978-3-030-69901-7_10
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