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TBM in Process Reengineering: Case Study Services Industry

In: Template-based Management

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  • Uwe G. Seebacher

Abstract

The following case study involves a process reengineering project we ran at Deloitte Consulting during the first half of 2000. Deloitte Consulting was, to make this clear, one of my employers before I became self-employed. Deloitte was and still is ambitious about continuously fine-tune the internally existing processes and systems in order to deliver best-of-breed services to the clients. Thus, an internal consulting engagement has been set up even to improve the internal flow of documents and information.

Suggested Citation

  • Uwe G. Seebacher, 2021. "TBM in Process Reengineering: Case Study Services Industry," Management for Professionals, in: Template-based Management, edition 1, chapter 10, pages 157-168, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-56611-1_10
    DOI: 10.1007/978-3-030-56611-1_10
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