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Audits as Tool to Evaluate Value

In: Total Revenue Management (TRM)

Author

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  • Marc Helmold

    (IUBH International University)

Abstract

Quality management system (QMS) is the ideal way to convince customers that a company has systematic processes, procedures and guidelines to secure quality and value-added services or products (Helmold and Samara 2019). Audits are in this context a suitable tool to certify a quality system, which ensures that g value to its products and services. Audits can be defined as structured performance evaluation and assessment of a system, process or product or any other area by internal or external auditors. The aim of an audit is to evaluate, approve or disapprove the assessed area by standardized criteria and to improve performance. Assessment criteria in audits are based on customer and stakeholder expectations. There are in total five audit types, which can be applied, i.e. systems audits, process audits, product audits, control audits and special audits, as shown in Fig. 7.1.

Suggested Citation

  • Marc Helmold, 2020. "Audits as Tool to Evaluate Value," Management for Professionals, in: Total Revenue Management (TRM), chapter 7, pages 79-82, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-46985-6_7
    DOI: 10.1007/978-3-030-46985-6_7
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