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BPR and Malcolm Baldrige National Quality Program

In: Business Process Reengineering

Author

Listed:
  • Sanjay Mohapatra

    (Xavier Institute of Management)

Abstract

The history of Malcolm Baldrige National Quality Award (MBNQA) dates back to 1980s. With the expanding and demanding global market, the competition became intense. The cost and quality focus of Japan emerged as a challenge to American firms. America realized that they need to focus on quality in order to survive in the changed market dynamics.

Suggested Citation

  • Sanjay Mohapatra, 2013. "BPR and Malcolm Baldrige National Quality Program," Management for Professionals, in: Business Process Reengineering, edition 127, chapter 0, pages 191-212, Springer.
    • Handle: RePEc:spr:mgmchp:978-1-4614-6067-1_9
    DOI: 10.1007/978-1-4614-6067-1_9
    as

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