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Apulian Mobility Insight: A Data Management Framework for Analyzing QoS in Smart Mobility

In: Organizing for the Digital World

Author

Listed:
  • Antonella Longo

    (WPO, University of Salento)

  • Marco Zappatore

    (WPO, University of Salento)

Abstract

Modern urban infrastructures will depend heavily on local transportation services in the near future in order to reduce the number of circulating private vehicles and reduce air and noise pollution. Moreover, requirements and expectations from policy makers, commuters and service operators are increasing the pressure on how local transportation services need to be managed properly. Transportation services should be redesigned by aiming at sustainability and systemic approaches for improving both the offered and perceived Quality of Service (QoS). In this research work, we have considered several QoS flavors, each depending on a specific perspective (i.e., service providers, service customers, additional stakeholders) in order to define a modelling approach suitable to a systemic analysis of QoS for smart mobility and transportation scenarios. The designed architecture has been implemented as a framework for the Apulian Mobility Insight (i.e., the platform dedicated to QoS analyses). A technical and methodological validation has been performed with the help of the Apulia administrative Region, in Southern Italy.

Suggested Citation

  • Antonella Longo & Marco Zappatore, 2019. "Apulian Mobility Insight: A Data Management Framework for Analyzing QoS in Smart Mobility," Lecture Notes in Information Systems and Organization, in: Federico Cabitza & Carlo Batini & Massimo Magni (ed.), Organizing for the Digital World, pages 161-173, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-90503-7_13
    DOI: 10.1007/978-3-319-90503-7_13
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