IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-319-52593-8_1.html
   My bibliography  Save this book chapter

A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model

In: Complexity in Information Systems Development

Author

Listed:
  • Christopher Savage

    (University of Wollongong)

  • Karlheinz Kautz

    (Royal Melbourne Institute of Technology (RMIT) University)

  • Rodney J. Clarke

    (University of Wollongong)

Abstract

Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser’s viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle Model that provides a starting point to research vendor-supplied maintenance from the customer’s point of view.

Suggested Citation

  • Christopher Savage & Karlheinz Kautz & Rodney J. Clarke, 2017. "A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model," Lecture Notes in Information Systems and Organization, in: Jerzy Goluchowski & Malgorzata Pankowska & Henry Linger & Chris Barry & Michael Lang & Christoph Sch (ed.), Complexity in Information Systems Development, pages 1-16, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-52593-8_1
    DOI: 10.1007/978-3-319-52593-8_1
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-319-52593-8_1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.