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Organizing e-Services Co-production in Multiple Contexts: Implications for Designers and Policymakers

In: Blurring the Boundaries Through Digital Innovation

Author

Listed:
  • Paolo Depaoli

    (CeRSI-LUISS “Guido Carli” University)

Abstract

The paper underscores the importance of approaching inclusion policies by leveraging co-production and by considering multiple contexts. Following Pollitt’s ‘contextual analysis’, the European policy for an ageing society is addressed and the program concerning the development of e-services for the elderly examined. Results show that this approach allows for insights and suggestions that supplement the results of the evaluation report prepared for the European Commission by a panel of experts. These suggestions, which can be used in designing future editions of the program, concern the merits of ‘service science’ and the driving roles of both ‘intermediaries’ and ‘gatekeepers’.

Suggested Citation

  • Paolo Depaoli, 2016. "Organizing e-Services Co-production in Multiple Contexts: Implications for Designers and Policymakers," Lecture Notes in Information Systems and Organization, in: Fabrizio D'Ascenzo & Massimo Magni & Alessandra Lazazzara & Stefano Za (ed.), Blurring the Boundaries Through Digital Innovation, pages 231-245, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-38974-5_18
    DOI: 10.1007/978-3-319-38974-5_18
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