IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-319-27043-2_12.html
   My bibliography  Save this book chapter

Measuring ERP Usability from the Users’ Perspective

In: Multidimensional Views on Enterprise Information Systems

Author

Listed:
  • Lukas Paa

    (Andrássy University Budapest
    University of Innsbruck)

  • Felix Piazolo

    (Andrássy University Budapest
    University of Innsbruck)

  • Kurt Promberger

    (University of Innsbruck)

  • Johannes Keckeis

    (University of Innsbruck)

Abstract

Among several factors, satisfied users have a strong impact on a successful implementation and operation of enterprise resource planning (ERP) systems. The software usability can contribute significantly to reduce the necessary end user trainings and to raise the productivity and satisfaction of users. Despite the awareness of the impact of the usability on the productivity of users there still exists a lack of usability testing concerning ERP systems from software providers and companies as customers. Gathered information of independent evaluations of the usability of ERP systems can support the decision for or against certain providers. This article gives some insight on how to measure usability from the end users’ perspective, and also demonstrates first results conducted by a study involving ERP system customers.

Suggested Citation

  • Lukas Paa & Felix Piazolo & Kurt Promberger & Johannes Keckeis, 2016. "Measuring ERP Usability from the Users’ Perspective," Lecture Notes in Information Systems and Organization, in: Felix Piazolo & Michael Felderer (ed.), Multidimensional Views on Enterprise Information Systems, edition 1, pages 149-160, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-27043-2_12
    DOI: 10.1007/978-3-319-27043-2_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-319-27043-2_12. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.