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Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust

In: Shaping the Digital Future Through Innovation and Practice

Author

Listed:
  • Bastian Kordyaka

    (University of Bremen, Faculty 3, Digital Public)

  • Sebastian Weber

    (University of Bremen, Faculty 3, Digital Public)

  • Luca Bauer

    (University of Bremen, Faculty 3, Digital Public)

  • Robin Fritzsche

    (University of Bremen, Faculty 3, Digital Public)

  • Gerhard Klassen

    (University of Bremen, Faculty 3, Digital Public)

  • Raphael Palombo

    (University of Bremen, Faculty 3, Digital Public)

  • Dulce Villegas

    (University of Bremen, Faculty 3, Digital Public)

  • Marc Wyszynski

    (University of Bremen, Faculty 3, Digital Public)

  • Bjoern Niehaves

    (University of Bremen, Faculty 3, Digital Public)

Abstract

This short paper addresses the complex relationship dynamics between a municipal website’s gamified IS artifact design and the desired goal states of municipal trust. To better understand this relationship, a mixed-methods study is proposed that identifies relevant gamification features in a three-step process in Study 1 and then explores the relationship between gamification and municipal trust using a survey in Study 2. The study results promise added value for (a) user-centered technology design and (b) novel feedback mechanisms to strengthen municipal trust. Additionally, we will contribute to existing gamification literature by identifying relevant gamification features in relation to the design of municipal websites.

Suggested Citation

  • Bastian Kordyaka & Sebastian Weber & Luca Bauer & Robin Fritzsche & Gerhard Klassen & Raphael Palombo & Dulce Villegas & Marc Wyszynski & Bjoern Niehaves, 2026. "Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust," Lecture Notes in Information Systems and Organization, in: Christoph M. Flath & Gunther Gust & Frédéric Thiesse & Axel Winkelmann (ed.), Shaping the Digital Future Through Innovation and Practice, pages 93-101, Springer.
    • Handle: RePEc:spr:lnichp:978-3-032-08489-7_7
    DOI: 10.1007/978-3-032-08489-7_7
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