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The Impact of the AI-Act on the Implementation of Conversational Agents in Healthcare Processes

In: Shaping the Digital Future Through Innovation and Practice

Author

Listed:
  • Björn-Lennart Eger

    (Chemnitz University of Technology, Chair of Business Information Systems—Business Process and Information Management)

  • Daniel Rose

    (Chemnitz University of Technology, Chair of Business Information Systems—Business Process and Information Management)

  • Barbara Dinter

    (Chemnitz University of Technology, Chair of Business Information Systems—Business Process and Information Management)

Abstract

In view of the growing significance of artificial intelligence (AI) in healthcare, compliance with the European Union’s AI-Act (AI-Act) is crucial for ensuring patient safety, data security and legal conformity. This research-in-progress paper examines the impact of the AI-Act on the design of healthcare processes that are supported conversational agents. It highlights the challenges arising from the new regulatory requirements of the AI-Act and discusses preliminary approaches for integrating these provisions into healthcare processes. The focus is on analyzing the regulatory effects on the automation of healthcare processes. Our first findings provide a basis for further research and the eventual implementation of the AI-Act’s requirements. The paper underlines the need for clear risk classifications and precise definitions of AI systems, as well as their potential effects on efficiency and patient safety in healthcare.

Suggested Citation

  • Björn-Lennart Eger & Daniel Rose & Barbara Dinter, 2026. "The Impact of the AI-Act on the Implementation of Conversational Agents in Healthcare Processes," Lecture Notes in Information Systems and Organization, in: Christoph M. Flath & Gunther Gust & Frédéric Thiesse & Axel Winkelmann (ed.), Shaping the Digital Future Through Innovation and Practice, pages 365-371, Springer.
    • Handle: RePEc:spr:lnichp:978-3-032-08489-7_25
    DOI: 10.1007/978-3-032-08489-7_25
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