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Tourism in the Era of Internet of Things: Design Principles for Smart Tourism

In: Digital Innovation and Organizational Transformation

Author

Listed:
  • Leonardo Banh

    (University Duisburg-Essen)

  • Gero Strobel

    (University Duisburg-Essen)

Abstract

The tourism industry plays a crucial role in many countries and has suffered under the global events of the last years (e.g., COVID-19, economic recession) with a decline in visitors and economic contributions. Through digitalization efforts of cities and states, smart tourism destinations use emerging technologies like the Internet of Things and Smart Services to provide rich on-site experiences for visitors, hoping to increase their competitiveness and attract new tourists. By conducting a design science research project in collaboration with a German municipality, this paper aims to explore how digital assistants should be designed in the context of smart tourism. Based on expert interviews and a multi-case study of 37 tourism apps, we were able to develop twelve key design principles for smart tourism applications, evaluated through a prototypical instantiation, to create de-sign knowledge for the digitalization of tourism.

Suggested Citation

  • Leonardo Banh & Gero Strobel, 2026. "Tourism in the Era of Internet of Things: Design Principles for Smart Tourism," Lecture Notes in Information Systems and Organization, in: Christoph M. Flath & Gunther Gust & Frédéric Thiesse & Axel Winkelmann (ed.), Digital Innovation and Organizational Transformation, pages 29-37, Springer.
    • Handle: RePEc:spr:lnichp:978-3-032-08483-5_3
    DOI: 10.1007/978-3-032-08483-5_3
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