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Advances in Measuring Soft Skills in Project Management. A Technology-Mediated Approach to Capture the Enacted Behavior

In: Technology-Driven Transformation

Author

Listed:
  • Franca Cantoni

    (Università Cattolica del Sacro Cuore)

  • Camilla Capogreco

    (Università Cattolica del Sacro Cuore)

  • Marco Cerri

    (Università Cattolica del Sacro Cuore)

  • Emanuele Patti

    (Università Cattolica del Sacro Cuore)

  • Claudio Soregaroli

    (Università Cattolica del Sacro Cuore)

Abstract

The evaluation of soft skills in project management presents persistent methodological challenges due to their behavioral, relational, and context-dependent nature. This study systematically investigates (i) the dominant measurement approaches currently employed, and (ii) the diffusion of objective behavioral assessment tools capable of capturing enacted behaviors. The findings reveal a prevailing reliance on self-report measures, with limited adoption of objective behavioral assessments. To address this gap, the study proposes an innovative measurement architecture integrating technology-mediated tools—such as virtual escape rooms and e-driving simulations—and a dedicated algorithm for standardizing and interpreting behavioral data against population benchmarks. This framework offers a replicable methodology capable of generating empirically grounded, behavior-based data for theory-building and validation.

Suggested Citation

  • Franca Cantoni & Camilla Capogreco & Marco Cerri & Emanuele Patti & Claudio Soregaroli, 2025. "Advances in Measuring Soft Skills in Project Management. A Technology-Mediated Approach to Capture the Enacted Behavior," Lecture Notes in Information Systems and Organization, in: Aizhan Tursunbayeva & Francesco Virili & Alessio Maria Braccini (ed.), Technology-Driven Transformation, pages 321-331, Springer.
    • Handle: RePEc:spr:lnichp:978-3-032-01396-5_19
    DOI: 10.1007/978-3-032-01396-5_19
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