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ROI in Training Projects: From Satisfaction to Business Impact

In: Sustainability in Software Engineering and Business Information Management

Author

Listed:
  • Leandro F. Pereira

    (BRU-Business Research Unit, ISCTE - Instituto Universitário de Lisboa)

  • Álvaro L. Dias

    (BRU-Business Research Unit, ISCTE - Instituto Universitário de Lisboa)

  • Rui Vinhas Silva

    (BRU-Business Research Unit, ISCTE - Instituto Universitário de Lisboa)

  • Natália L. Teixeira

    (CEFAGE – Centros de Estudos e Formação, Avançada em Gestão e Economia
    ISG - Business and Economics School)

Abstract

While knowledge and methodologies on how to estimate and measure benefits for business initiatives have advanced, it is uncommon to apply this knowledge and methodologies to HR initiatives, particularly training projects. As HR executives need to justify the effectiveness of their training investments and whether they generate any return for employees and the organization’s business goals, knowing how to measure ROI in training projects is becoming a critical skill. This study presents the main findings on the current practices of ROI measurement in training projects used by organizations. The study concluded that while levels 1 and 2 (reaction and learning evaluation) are frequently used, the remaining levels (impact, application, and ROI analysis) are often neglected. The article also provides recommendations and directions for future research on the topic.

Suggested Citation

  • Leandro F. Pereira & Álvaro L. Dias & Rui Vinhas Silva & Natália L. Teixeira, 2023. "ROI in Training Projects: From Satisfaction to Business Impact," Lecture Notes in Information Systems and Organization, in: Varun Gupta & Luis Rubalcaba & Chetna Gupta & Thomas Hanne (ed.), Sustainability in Software Engineering and Business Information Management, pages 142-151, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-32436-9_12
    DOI: 10.1007/978-3-031-32436-9_12
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