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Explaining the IT Value Through the Information Support of Decision-Making

In: Digitalization of Society, Economics and Management

Author

Listed:
  • Yuri Zelenkov

    (HSE University)

Abstract

The issue of how IT impact the performance of an organization is still not fully explained. Many researchers believe that this effect is based on the automation of business processes and the replacement of unskilled routine labor. However, this does not explain the expected impact of digital transformation, since it offers completely new models. Relying on the achievements of organization theory, we suggest that the impact of IT on performance is realized through the quality of decision-making. We analyze the role of information processing in decision-making, identify the sources of inefficiency, which can be associated with incorrect assessment, lack or excess of information. Next, we revise the organization’s design strategies and classify the information systems according to their information processing capabilities. The proposed approach can explain the way how IT impact is created and manifested both for traditional enterprise information systems and for new digital technologies.

Suggested Citation

  • Yuri Zelenkov, 2022. "Explaining the IT Value Through the Information Support of Decision-Making," Lecture Notes in Information Systems and Organization, in: Evgeny Zaramenskikh & Alena Fedorova (ed.), Digitalization of Society, Economics and Management, pages 29-48, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-94252-6_3
    DOI: 10.1007/978-3-030-94252-6_3
    as

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