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Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants

In: Innovation Through Information Systems

Author

Listed:
  • Dennis Benner

    (University of Kassel, Information Systems)

  • Sofia Schöbel

    (University of Kassel, Information Systems)

  • Andreas Janson

    (University of St)

Abstract

Driven by technological advances, smart personal assistants (SPA) have gained importance in human–computer interaction. SPA can influence user behavior and persuade users to reach a specific outcome. However, users often lack the motivation to interact with SPA. One way to support this interaction is persuasive system design – considering concepts as gamification and nudging. Although SPA research has increased recently, there is still no shared knowledge about persuasive designs. Therefore, we aim to identify the current state-of-the-art Design for persuasive SPA to understand how interactions and designs can be improved. Thus, we conduct a systematic literature analysis to represent how gamification and digital nudging are used to design SPA and conclude if and how those concepts can support SPA interactions. Consequently, we contribute to theory, providing better understanding about SPA interaction and design to make SPA more engaging and entertaining. Practitioners can use this contribution for persuasive SPA designs.

Suggested Citation

  • Dennis Benner & Sofia Schöbel & Andreas Janson, 2021. "Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 316-332, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86797-3_21
    DOI: 10.1007/978-3-030-86797-3_21
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