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Medical Teleconsulting Applications: An Empirical Study on Elderly Peoples’ Satisfaction

In: Innovation Through Information Systems

Author

Listed:
  • Katharina Pflügner

    (University of Bamberg)

  • Florijan Hrovat

    (University of Bamberg)

  • Christian Maier

    (University of Bamberg)

Abstract

Medical teleconsulting applications improve the accessibility, increase the quality and reduce the costs of healthcare services especially for elderly people. Despite these benefits, such applications are still at an early state of diffusion. As the intention to use teleconsulting applications depends on the users’ satisfaction, we aim to reveal the application features of teleconsulting applications that lead to user satisfaction. Based on the theory of attractive quality, we argue that application features can be classified into different categories, depending on how well they achieve user satisfaction. We identify 17 application features and conduct a quantitative study with 87 elderly people for categorization. The results show how each application feature affects elderly peoples’ satisfaction and dissatisfaction with teleconsulting applications, and we derive recommendations for future teleconsulting application development.

Suggested Citation

  • Katharina Pflügner & Florijan Hrovat & Christian Maier, 2021. "Medical Teleconsulting Applications: An Empirical Study on Elderly Peoples’ Satisfaction," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 38-54, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86790-4_3
    DOI: 10.1007/978-3-030-86790-4_3
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