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What Do We Really Need? A Systematic Literature Review of the Requirements for Blockchain-Based E-government Services

In: Innovation Through Information Systems

Author

Listed:
  • Julia Amend

    (University of Bayreuth)

  • Julian Kaiser

    (University of Bayreuth)

  • Lucas Uhlig

    (University of Bayreuth)

  • Nils Urbach

    (Frankfurt University of Applied Sciences
    Project Group Business and Information Systems Engineering of the Fraunhofer FIT)

  • Fabiane Völter

    (University of Bayreuth)

Abstract

Information Systems research acknowledges the importance of identifying requirements to ensure the artifact’s relevance. However, many research articles addressing blockchain technology for e-government capture the requirements that need to be fulfilled only implicitly by defining system objectives or evaluation criteria. Furthermore, focusing on specific use-cases encompasses the risk of overlooking those requirements, which are not as obvious but equally important. This procedure causes uncertainty regarding the requirements a blockchain-based e-government service needs to fulfill. Therefore, we conducted a systematic literature review on blockchain-based government-to-citizen (G2C) e-government services. On this basis, we categorized the requirements as we find that they address either the data of the system, the user, or the system itself. Our categorization provides a structured overview supporting researchers in conducting research on blockchain technology in the public sector and giving practitioners input to develop, test, and evaluate new blockchain-based G2C e-government services.

Suggested Citation

  • Julia Amend & Julian Kaiser & Lucas Uhlig & Nils Urbach & Fabiane Völter, 2021. "What Do We Really Need? A Systematic Literature Review of the Requirements for Blockchain-Based E-government Services," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 398-412, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86790-4_27
    DOI: 10.1007/978-3-030-86790-4_27
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