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The Impact of Digitizing Social Networks on Refugee Decision Making – The Journey to Germany

In: Innovation Through Information Systems

Author

Listed:
  • Safa’a AbuJarour

    (University of Potsdam)

  • Lama Jaghjougha

    (University of Kent)

  • Mohammed AbuJarour

    (XU University of Applied Sciences)

Abstract

The high reliance of refugees on digital tools has been the motor of digitization, which includes not only mobile applications, but also digitization of human aspects, namely, social capital (networks). Refugees tend to rely on their social capital (networks) to make well-informed decisions, especially related to the migration journey. An ideal supporting tool here has been Social Networking Sites (SNS). To investigate this topic, we have followed a qualitative approach and conducted 15 interviews with Syrian refugees in Germany. The analysis of our interviews has revealed four typical streams of utilizing social networks through SNS in the context of migration: (1) information gathering, (2) service consumption, (3) understanding the relevant procedures and systems, and (4) content creation and service provisioning. Our goal is to discuss the impact of digitized social networks on refugees aiming at maximizing the benefits, e.g., information gathering, and avoiding the risks, e.g., frauds.

Suggested Citation

  • Safa’a AbuJarour & Lama Jaghjougha & Mohammed AbuJarour, 2021. "The Impact of Digitizing Social Networks on Refugee Decision Making – The Journey to Germany," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 331-345, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86790-4_23
    DOI: 10.1007/978-3-030-86790-4_23
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