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Measuring the Sustainability of Air Navigation Services

In: Managing Service Productivity

Author

Listed:
  • Vladimir Grigorov

    (BULATSA)

  • Paula Rachel Mark

    (TTCAA, Trinidad and Tobago Civil Authority)

Abstract

Service productivity is synonymous with organizational sustainability. It has applications that are broader than conserving the environment via agroindustrial innovation. The domain of Air Navigation Services is a classic example of a service industry, in which sustainability can be determined using its organizational efficiency and effectiveness. It is a challenge to measure these organizational factors in this profession, because of insufficient data and the effect of random events such as inclement weather that cannot be quantified. A data envelopment analysis (DEA) caters for these restrictions, and is thus, an appropriate tool for determining the sustainability of Air Navigation Service Providers. The DEA method reveals that from among 34 Air Navigation Service Providers in Europe and the Middle East, 33 % shows potentials for sustainability. Eleven ANSPs are relatively efficient and effective by at least 60 %, which was the average organizational efficiency and effectiveness score. The maximum and minimum scores were 146 % and 15 %, respectively. These results highlight the need for urgent attention to the organizational structure of Air Navigation Services and the reallocation of resources that will improve sustainability.

Suggested Citation

  • Vladimir Grigorov & Paula Rachel Mark, 2014. "Measuring the Sustainability of Air Navigation Services," International Series in Operations Research & Management Science, in: Ali Emrouznejad & Emilyn Cabanda (ed.), Managing Service Productivity, edition 127, pages 315-334, Springer.
    • Handle: RePEc:spr:isochp:978-3-662-43437-6_17
    DOI: 10.1007/978-3-662-43437-6_17
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