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Bank Branch Productivity Applications: Strategic Branch Management Issues Addressed with DEA

In: Data Envelopment Analysis in the Financial Services Industry

Author

Listed:
  • Joseph C. Paradi

    (University of Toronto)

  • H. David Sherman

    (Northeastern University)

  • Fai Keung Tam

    (University of Toronto)

Abstract

Most agree that DEA is a strong method for evaluating people-governed, mostly services industries. Perhaps the most useful DEA studies include specific branch management issues where senior management believes that one or more problems exist, but they cannot measure or even identify the problem or its source. The following cases show some of these targeted problems, how they were considered, what was found, and solutions and recommendations to address these issues.

Suggested Citation

  • Joseph C. Paradi & H. David Sherman & Fai Keung Tam, 2018. "Bank Branch Productivity Applications: Strategic Branch Management Issues Addressed with DEA," International Series in Operations Research & Management Science, in: Data Envelopment Analysis in the Financial Services Industry, chapter 0, pages 129-143, Springer.
    • Handle: RePEc:spr:isochp:978-3-319-69725-3_9
    DOI: 10.1007/978-3-319-69725-3_9
    as

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