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Quality Systems and System Standards

In: Quality

Author

Listed:
  • Shyama Prasad Mukherjee

    (University of Calcutta)

Abstract

In the context of a market that insists on specified quality, timely delivery and reasonable and competitive price, it has become a bad necessity for any manufacturing or service organization—right from a big manufacturing house with many distribution and delivery units to a small or medium enterprise that delivers goods and services at the doorstep of each customer—to integrate all its activities that can directly or remotely affect the customer’s perception about quality of its products and services into a composite entity that determines the fate of business. And this entity is the Quality (Management) System that is directly looked after by top management and not as a support process.

Suggested Citation

  • Shyama Prasad Mukherjee, 2019. "Quality Systems and System Standards," India Studies in Business and Economics, in: Quality, chapter 0, pages 63-91, Springer.
    • Handle: RePEc:spr:isbchp:978-981-13-1271-7_4
    DOI: 10.1007/978-981-13-1271-7_4
    as

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