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Impact of Knowledge Management Practices on Competitive Advantage: Empirical Experiences from Telecommunication Sector in India

In: Investigating Cultural Aspects in Indian Organizations

Author

Listed:
  • Jeevan Jyoti

    (University of Jammu)

  • Sindhu Kotwal

    (University of Jammu)

  • Roomi Rani

    (University of Jammu)

Abstract

In this information age, the economic value of knowledge is more than the value of physical product (Demarest 1997; Alipour et al. 2010) as it is the foundation for stable development and acts as a source for achieving competitive advantage for the organisation (Ruggles 1998), which is full of uncertainties. There are competitions among organisations that develop new knowledge, share and convert it into services and products. Thus, knowledge gives the organisations the ability to find out their weaknesses, solve problems and gain new opportunities (Alipour et al. 2010). In the other words, knowledge management is serving as one of the intervening mechanisms, which influences organisational effectiveness (Zheng et al. 2010). Hence, the concept of KM has added in the list of modern HRM practices and gets equal attention like other practices such as performance appraisal, TQM and talent management.

Suggested Citation

  • Jeevan Jyoti & Sindhu Kotwal & Roomi Rani, 2015. "Impact of Knowledge Management Practices on Competitive Advantage: Empirical Experiences from Telecommunication Sector in India," India Studies in Business and Economics, in: Vijay Pereira & Ashish Malik (ed.), Investigating Cultural Aspects in Indian Organizations, edition 127, chapter 0, pages 111-128, Springer.
    • Handle: RePEc:spr:isbchp:978-3-319-16098-6_7
    DOI: 10.1007/978-3-319-16098-6_7
    as

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