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On the Use of a Multicriteria Decision Aiding Tool for the Evaluation of Comfort

In: Evaluation and Decision Models with Multiple Criteria

Author

Listed:
  • Meltem Öztürk

    (Lamsade - Université Paris IX Dauphine, Place du Maréchal de Lattre de Tassigny)

  • Alexis Tsoukiàs

    (Université Paris Dauphine)

  • Sylvie Guerrand

    (SNCF)

Abstract

In this paper we present a real word application of multicriteria decision aiding for the evaluation of high speed trains comfort from passengers’s point of view. Our study is used as a feasibility analysis for the introduction of multicriteria tools in the SNCF. Our approach concerns different steps of a decision aiding procedure. We firstly define the complex notion of comfort and propose to use a hierarchical model for its representation. We then present in more detail the seating comfort by assigning value scales to its components. Our problem being a sorting problem and our data being very heterogeneous, we decide to use the ELECTRE TRI method for the aggregation of the components. The article presents how the decision parameters, such as thresholds, weights and limit profiles, of ELECTRE TRI are selected and conclude with three fictitious assignment examples.

Suggested Citation

  • Meltem Öztürk & Alexis Tsoukiàs & Sylvie Guerrand, 2015. "On the Use of a Multicriteria Decision Aiding Tool for the Evaluation of Comfort," International Handbooks on Information Systems, in: Raymond Bisdorff & Luis C. Dias & Patrick Meyer & Vincent Mousseau & Marc Pirlot (ed.), Evaluation and Decision Models with Multiple Criteria, edition 127, chapter 0, pages 475-500, Springer.
    • Handle: RePEc:spr:ihichp:978-3-662-46816-6_16
    DOI: 10.1007/978-3-662-46816-6_16
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