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Management of Process Excellence

In: Handbook on Business Process Management 2

Author

Listed:
  • Mathias Kirchmer

    (BPM-D - Enabling the next Generation Enterprise)

Abstract

In order to be successful, enterprises have to adapt quickly to new opportunities and threats. They have to take smart decisions and execute fast. Innovation and agility become main success factors. The Management of Process Excellence (MPE) is a key enabler. It is a value-driven approach to business process management that can result in dynamic operations of an enterprise. MPE links business strategy with people and technology based execution – at pace with certainty. Technologies such as Service Oriented Architectures (SOA), software-as-a-service (SAAS), cloud-computing or the Web 2.0 support this approach. MPE enables business outcomes through those technology architectures. Knowledge assets such as reference models increase productivity again. The resulting next generation enterprise is ready for long-term success since it can adjust to the volatile business environment. This chapter discusses MPE, an approach to achieve agility and innovation through Business Process Management. It describes the relation between process management and innovation and how next generation process automation can support that effort. Finally, an appropriate process governance approach for MPE is presented.

Suggested Citation

  • Mathias Kirchmer, 2015. "Management of Process Excellence," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 79-99, Springer.
  • Handle: RePEc:spr:ihichp:978-3-642-45103-4_3
    DOI: 10.1007/978-3-642-45103-4_3
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    Cited by:

    1. Petr Rozehnal & Vítězslav Novák, 2021. "Analysis of Processes Information Flows and Items as Additional Design Factor in COBIT Framework," Central European Business Review, Prague University of Economics and Business, vol. 2021(4), pages 63-82.

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