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Business Process Simulation Survival Guide

In: Handbook on Business Process Management 1

Author

Listed:
  • Wil M. P. Aalst

    (Eindhoven University of Technology
    Queensland University of Technology
    National Research University Higher School of Economics)

Abstract

Simulation provides a flexible approach to analyzing business processes. Through simulation experiments various “what if” questions can be answered and redesign alternatives can be compared with respect to key performance indicators. This chapter introduces simulation as an analysis tool for business process management. After describing the characteristics of business simulation models, the phases of a simulation project, the generation of random variables, and the analysis of simulation results, we discuss 15 risks, i.e., potential pitfalls jeopardizing the correctness and value of business process simulation. For example, the behavior of resources is often modeled in a rather naïve manner resulting in unreliable simulation models. Whereas traditional simulation approaches rely on hand-made models, we advocate the use of process mining techniques for creating more reliable simulation models based on real event data. Moreover, simulation can be turned into a powerful tool for operational decision making by using real-time process data.

Suggested Citation

  • Wil M. P. Aalst, 2015. "Business Process Simulation Survival Guide," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 337-370, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-45100-3_15
    DOI: 10.1007/978-3-642-45100-3_15
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    Citations

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    Cited by:

    1. Caterina Caramuta & Giovanni Longo & Teresa Montrone & Carlo Poloni, 2021. "An Integrated Methodology for the Multi-Objective Optimization of Port Railway Capacity: The Case Study of the Port of Trieste," Sustainability, MDPI, vol. 13(19), pages 1-14, September.
    2. Kristina Rosenthal & Benjamin Ternes & Stefan Strecker, 2021. "Business Process Simulation on Procedural Graphical Process Models," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 569-602, October.
    3. Mario G. C. A. Cimino & Filippo Palumbo & Gigliola Vaglini & Erina Ferro & Nedo Celandroni & Davide Rosa, 0. "Evaluating the impact of smart technologies on harbor’s logistics via BPMN modeling and simulation," Information Technology and Management, Springer, vol. 0, pages 1-17.
    4. Mario G. C. A. Cimino & Filippo Palumbo & Gigliola Vaglini & Erina Ferro & Nedo Celandroni & Davide Rosa, 2017. "Evaluating the impact of smart technologies on harbor’s logistics via BPMN modeling and simulation," Information Technology and Management, Springer, vol. 18(3), pages 223-239, September.

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