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Six Sigma and Business Process Management

In: Handbook on Business Process Management 1

Author

Listed:
  • Sue Conger

    (University of Dallas, Graduate School of Management)

Abstract

Business Process Management has no set methods of analysis for removing unneeded process steps, identifying inefficient or ineffective process steps, or simply determining which process steps to focus on for improvement. Often, tools and techniques from Six Sigma, an orientation to error-proofing that originated in the quality movement of the 1980s, are borrowed for those tasks. This chapter defines several Six Sigma techniques and shows how they can be used to improve deficient processes. The application of Six Sigma techniques is illustrated through a case study. Six Sigma can add to BPM efforts, however, it has few guidelines on how to choose techniques or redesign processes, thus requiring special skills and experience to add value to a process improvement project.

Suggested Citation

  • Sue Conger, 2010. "Six Sigma and Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 127-148, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-00416-2_6
    DOI: 10.1007/978-3-642-00416-2_6
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    Cited by:

    1. Paul SOARE & Vlad BALANESCU, 2012. "Six Sigma - Strategic Option For Enabling Synergies Within Business Process Management," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 2(4), pages 67-76, December.

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