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IT Security: New Requirements, Regulations and Approaches

In: Handbook on Information Technology in Finance

Author

Listed:
  • Günter Müller

    (University of Freiburg)

  • Stefan Sackmann

    (University of Freiburg)

  • Oliver Prokein

    (University of Freiburg)

Abstract

Over the past decades, the business environment in the banking sector has changed substantially. Financial service providers and direct brokers have entered the market for private customers. Insurances meanwhile offer investment funds and other products for retirement provision and companies that usually operate in other branches offer new services to customers (e. g. home-banking software of Microsoft). Faced with such increased competition, banks, in particular, pursued Customer Relationship Management (CRM) (Sackmann and Strüker 2005) as a strategy for canvassing new customers and optimizing existing customer relationships. This personalization has a serious side effect: the business of whole institutions depends on the availability, correctness and security of the infrastructure to run the services. Security and the relationship between customers and providers has become a critical issue for both to protect assets and to provide transparency.

Suggested Citation

  • Günter Müller & Stefan Sackmann & Oliver Prokein, 2008. "IT Security: New Requirements, Regulations and Approaches," International Handbooks on Information Systems, in: Detlef Seese & Christof Weinhardt & Frank Schlottmann (ed.), Handbook on Information Technology in Finance, chapter 29, pages 711-730, Springer.
    • Handle: RePEc:spr:ihichp:978-3-540-49487-4_29
    DOI: 10.1007/978-3-540-49487-4_29
    as

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