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Operational Metrics and Technical Platform for Measuring Bank Process Performance

In: Handbook on Information Technology in Finance

Author

Listed:
  • Markus Kress

    (University of Karlsruhe (TH))

  • Dirk Wölfing

    (cirquent | BMW Group)

Abstract

The progressive globalization of financial markets is requiring major adaptation on the part of market participants to move beyond national-level competition and achieve international and global competitiveness. The entire banking industry is now focusing on major performance enhancements and gains in domestic market share as a springboard to successful international expansion. Banks are concentrating their efforts on market segments offering the potential for growth and rising profits, resulting in a reorientation within the overall financial services sector. New types of banks, including distribution, processing and portfolio banks, are evolving as the market consolidates due to mergers and acquisitions. This dual trend toward specialization and consolidation is forging banks that will be able to compete in international and global markets.

Suggested Citation

  • Markus Kress & Dirk Wölfing, 2008. "Operational Metrics and Technical Platform for Measuring Bank Process Performance," International Handbooks on Information Systems, in: Detlef Seese & Christof Weinhardt & Frank Schlottmann (ed.), Handbook on Information Technology in Finance, chapter 13, pages 291-310, Springer.
    • Handle: RePEc:spr:ihichp:978-3-540-49487-4_13
    DOI: 10.1007/978-3-540-49487-4_13
    as

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