IDEAS home Printed from https://ideas.repec.org/h/spr/eurchp/978-3-032-10967-5_7.html

The Impact of Digitalization of Financial Services on Financial Access and Performance in Indonesia’s Traditional Retail Sector

In: Eurasian Business and Economics Perspectives

Author

Listed:
  • Florentina Kurniasari

    (Faculty of Business, Universitas Multimedia Nusantara)

  • Elissa Dwi Lestari

    (Management Study Program, Universitas Multimedia Nusantara)

Abstract

Traditional retail sector SMEs are financially susceptible to risks and encounter considerable obstacles in obtaining financial resources. This study investigates the determinants and outcomes of FinTech adoption among traditional retail market SMEs operating in Indonesia, with a focus on how technological and financial factors affect access to finance and organizational performance. Data were acquired from 210 traditional market vendors using a quantitative research design and judgmental sampling. The research utilized Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the interrelations among critical constructs: performance expectancy, effort expectancy, social impact, FinTech adoption, financial access, and the efficacy of conventional retail small and medium-sized enterprises. The findings demonstrate that all three antecedents significantly affect the adoption of FinTech. The implementation of FinTech significantly improves access in financial services, which in turn boosts business performance. These results highlight the strategic significance of cultivating digital financial ecosystems to enhance the competitiveness of SMEs in the traditional retail sector, promote financial inclusion, and strengthen economic resilience.

Suggested Citation

  • Florentina Kurniasari & Elissa Dwi Lestari, 2026. "The Impact of Digitalization of Financial Services on Financial Access and Performance in Indonesia’s Traditional Retail Sector," Eurasian Studies in Business and Economics, in: Mehmet Huseyin Bilgin & Hakan Danis & Ender Demir & Sofia Vale (ed.), Eurasian Business and Economics Perspectives, pages 121-141, Springer.
    • Handle: RePEc:spr:eurchp:978-3-032-10967-5_7
    DOI: 10.1007/978-3-032-10967-5_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:eurchp:978-3-032-10967-5_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.