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Modelling Engagement of Small and Medium Tourism Enterprises (SMTEs) in Corporate Social Responsibility

In: Corporate Sustainability and Responsibility in Tourism

Author

Listed:
  • Katie Schlenker

    (University of Technology Sydney)

  • Deborah Edwards

    (University of Technology Sydney)

  • Christina Watts-Seale

    (University of Technology Sydney)

Abstract

This chapter presents the results of a study designed to provide insights into Corporate Social Responsibility (CSR) engagement in Small and Medium Tourism Enterprises (SMTEs). The study sought to determine CSR engagement in relation to owner-managers’ characteristics, the types of CSR practices SMTEs engage in, their motivations for doing so and the factors that affect their CSR engagement. The chapter begins with a review of literature relevant to this study, along with an overview of the methodology employed. Following this, key findings are presented. These suggest that whether an SMTE is owner-managed or not has the largest influence on a firm’s CSR engagement including: the motivations and benefits sought; the use of resources for CSR; types of CSR practices; and the overall formality and organisation of the CSR approach. Additionally, a ‘Fluid Model of SMTE Engagement in CSR’ is presented that depicts three types of CSR engagement by SMTEs: reactive, proactive, and active, along with the factors that potentially affect CSR engagement. The chapter concludes with a reflection on the study’s relationship to CSR 2.0.

Suggested Citation

  • Katie Schlenker & Deborah Edwards & Christina Watts-Seale, 2019. "Modelling Engagement of Small and Medium Tourism Enterprises (SMTEs) in Corporate Social Responsibility," CSR, Sustainability, Ethics & Governance, in: Dagmar Lund-Durlacher & Valentina Dinica & Dirk Reiser & Matthias S. Fifka (ed.), Corporate Sustainability and Responsibility in Tourism, chapter 0, pages 117-134, Springer.
    • Handle: RePEc:spr:csrchp:978-3-030-15624-4_7
    DOI: 10.1007/978-3-030-15624-4_7
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    Cited by:

    1. Maria Johann, 2022. "CSR Strategy in Tourism during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(7), pages 1-12, March.

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