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Analysis of Policy Text and Implementation of “Efficiently Accomplishing One Task” from the Perspective of Public Value

In: Proceedings of the 2025 4th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2025)

Author

Listed:
  • Ziyu Wang

    (Lingnan University, Graduate School)

Abstract

Against the backdrop of digital transformation, the Chinese government has actively advanced the reform of “efficiently accomplishing one task” to optimize government services and enhance administrative efficiency. Based on the “Goal-Support-Capability” three-dimensional model of the public value theory, and combined with the practical cases of Tianjin and Harbin, this paper analyzes the implementation path of this policy and the path of its public value creation. The study finds that by integrating online and offline channels, innovating government service models, and empowering with digital technologies, both cities have significantly improved work efficiency and public satisfaction, while also introducing differentiated measures in line with local characteristics. However, issues such as the digital divide and cross-regional collaboration still need to be further addressed. In the future, the government should continue to deepen the application of technology and institutional innovation, balance efficiency and equity, and promote the development of government services towards intelligence and inclusiveness, so as to realize broader public value.

Suggested Citation

  • Ziyu Wang, 2025. "Analysis of Policy Text and Implementation of “Efficiently Accomplishing One Task” from the Perspective of Public Value," Advances in Economics, Business and Management Research, in: Qihui Chen & Nazrul Islam & Zulkiflee bin Mohamed & Yahua Xu (ed.), Proceedings of the 2025 4th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2025), pages 420-434, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-916-2_46
    DOI: 10.2991/978-94-6463-916-2_46
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