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Evaluation of Pedestrian Passenger Perceptions of the 16 Ilir River Port Services in Palembang City

In: Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)

Author

Listed:
  • Monica Amanda

    (Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang)

  • Sri Kartini

    (Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang)

  • Febriansyah Febriansyah

    (Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang)

  • Novi Tri Susanto

    (Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang)

  • Siti Nurlaili Triwahyuni

    (Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang)

Abstract

The high intensity of the community in using river transportation services can be seen from the amount of productivity. The 16 Ilir River Port which serves passengers and goods has an average productivity level of transporting passengers for 5 years from 2019 to 2023 of 479,701 people with an average number of ships docked of 91,012 ships and a total of 108,663 tons of goods. The purpose of this study is to determine the performance of the port in terms of service aspects from the development factors of the number of passengers and the pedestrian customer satisfaction index. Data collection using questionnaires and interviews with indicators based on the Decree of the Directorate General of Land Transportation Number KP-DRJD 539 of 2022 concerning Guidelines for Planning, Development and Performance Evaluation of River, Lake and Ferry Ports. This research is a quantitative research because it uses statistical tests with the Importance Performance Analysis (IPA) method in determining the scale of improvement. The results of the study were obtained development number of passengers at the 16 Ilir River Port in Palembang City after the quickwins program experienced fluctuations with a development value of 25 included in the performance value interval of 60

Suggested Citation

  • Monica Amanda & Sri Kartini & Febriansyah Febriansyah & Novi Tri Susanto & Siti Nurlaili Triwahyuni, 2025. "Evaluation of Pedestrian Passenger Perceptions of the 16 Ilir River Port Services in Palembang City," Advances in Economics, Business and Management Research, in: Broto Priyono & Chairul Insani Ilham & Paulina M. Latuheru & Raden Muhamad Firzatullah & Febriansyah (ed.), Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LE, pages 4-15, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-843-1_2
    DOI: 10.2991/978-94-6463-843-1_2
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