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Case Customer Concentration and Business Performance in High-Tech Firms: Exploring the Role of Innovation and Digital Transformation

In: Proceedings of the 2025 3rd International Academic Conference on Management Innovation and Economic Development (MIED 2025)

Author

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  • Yuhan Deng

    (Wuhan University, Economics and Management School)

Abstract

In the face of intensifying global technological rivalry, achieving a balanced customer base and robust operational success are now critical elements for the enduring growth of technology-driven companies. This research explores how the focus on a limited number of clients influences the operational success of technology-driven enterprises, based on information from firms registered on China’s Science and Technology Innovation Board from 2019 to 2023. It also explores how innovation and digital transformation play intermediary and regulatory roles, respectively. The findings suggest that an overreliance on a few customers substantially hinders business performance, but digital transformation can notably mitigate this adverse impact. This study offers crucial perspectives for the administration of technology-driven companies and the development of governmental policies.

Suggested Citation

  • Yuhan Deng, 2025. "Case Customer Concentration and Business Performance in High-Tech Firms: Exploring the Role of Innovation and Digital Transformation," Advances in Economics, Business and Management Research, in: Barbara Siuta-Tokarska & Adriana Grigorescu & Md. Mamun Habib & Yifeng Zhu (ed.), Proceedings of the 2025 3rd International Academic Conference on Management Innovation and Economic Development (MIED 2025), pages 23-32, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-835-6_4
    DOI: 10.2991/978-94-6463-835-6_4
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