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Optimizing Civil Apparatus Based on Human Experience Management: Systematic Literature Review (SLR)

In: Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024)

Author

Listed:
  • Huriana Munthe

    (Universitas Pendidikan Indonesia)

  • Edi Suryadi

    (Universitas Pendidikan Indonesia)

Abstract

This study explores the optimization of Civil servant roles through Human Experience Management (HXM), especially in enhancing public service quality in Indonesia’s digital era. Using a Systematic Literature Review (SLR) approach, the research investigates significant findings from recent studies on HXM applications within the public sector. The study identifies key challenges, such as limited infrastructure, resistance to change, and a need for advanced IT skills among civil servants. By employing bibliometric analysis with PRISMA methodology, the findings reveal that HXM’s emphasis on work experience, continuous training, and leadership support can significantly improve civil servants’ motivation, productivity, and adaptability. The study also provides insights into the role of HXM in fostering innovation and developing strategic frameworks that align with public service goals. These insights contribute to developing practical strategies for strengthening civil servant roles in delivering effective, technology-driven public services.

Suggested Citation

  • Huriana Munthe & Edi Suryadi, 2025. "Optimizing Civil Apparatus Based on Human Experience Management: Systematic Literature Review (SLR)," Advances in Economics, Business and Management Research, in: Ratih Hurriyati & Sulastri Sulastri & Lisnawati Lisnawati & Lili Adi Wibowo (ed.), Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024), pages 799-806, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-817-2_94
    DOI: 10.2991/978-94-6463-817-2_94
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