Tourism Supply Chain Management to Customer Outcome: A Literature Review

Introduction: This research is devoted to deepening the knowledge of tourism (TSCM). Background Problems: The history of TSCM has appeared in several previous studies, but the integration of factors that link TSCM variables with Customer Outcomes has not provided comprehensive information in literature. Relevant stakeholders need good conceptual tourism management. Tourism has enormous potential and a broad impact on the nation’s economic welfare. Success in developing the tourism sector will provide acceleration for the government to improve the community’s economy. However, in many developing countries, the development of the tourism industry is more often done using a method that has not been good centrally despite having decentralized authority. Purpose: Based on the preliminary illustration that produces clear empirical urgency and theoretical gaps, this research aims to provide additional scientific references in the form of conceptual mapping of TSCM as a comprehensive strategy that can improve visitor outcomes as expected. Method: The method applied to this research was carried out with the Systematic Literature Review (SLR). Play Finding: The findings that will be obtained in this study are in the form of an overview of the mapping of the concept of TSCM. This research will also produce observations of the existing conditions of Customer Outcomes. Implication: The implications of this research are implications for science in the form of new references to the TSCM concept that directly relate it to customer outcomes.