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The Effect of Management Knowledge and Work Experience on Service Performance at The Bandung Government Office

In: Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)

Author

Listed:
  • Yayah Sutisnawati

    (Universitas Komputer Indonesia)

  • Hendra Mulya Raharjas

    (Universitas Komputer Indonesia)

Abstract

This study is entitled the effect of knowledge management and work experience on the productivity of job training services at the bandung city manpower office. By using descriptive and verification analysis research methods consisting of multiple linear regression analysis, classical assumption test, correlation analysis, coefficient of determination and hypothesis testing by conducting t test for partial and f test for simultaneous. The population of this study was 55 employees using saturated samples where the total population was used as a sample. With data collection techniques through questionnaires the correlation test results show that knowledge management and work experience have a fairly strong relationship with productivity. The results of hypothesis testing state that knowledge management has a significant effect on productivity. work experience has a significant effect on productivity. Knowledge management and work experience have a significant effect on the productivity of job training services at the Bandung city manpower office.

Suggested Citation

  • Yayah Sutisnawati & Hendra Mulya Raharjas, 2025. "The Effect of Management Knowledge and Work Experience on Service Performance at The Bandung Government Office," Advances in Economics, Business and Management Research, in: Lia Warlina & Senny Luckyardi (ed.), Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (IC, pages 30-41, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-795-3_4
    DOI: 10.2991/978-94-6463-795-3_4
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